We always make sure you receive what you want, but very occasionally things can go wrong.

If a product you purchase fails to meet your needs, please review the information below and return it to us within 7 days of receipt, and we will be pleased to arrange an exchange. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging unopened.

Due to the nature of technology products and services provided by original equipment manufacturers (OEM), the following items are non-refundable:

  • Costs associated with delivery, installation, diagnostic and repair work, and other labor.
    Batteries, ink and toners.
  • Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
  • Software, video games, DVD’s, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 7 days of receipt.

Refunds for orders purchased with a major credit card, debit card, direct deposit, account transfer, will be issued to the original payment method.

Bundles, Coupons, Rewards and Special Offers:

Bundled items, including free items, buy 1 get 1 offers, etc. must all be returned together and meet the standard return policy in order to be refunded or exchanged.
If a coupon, discount, reward or special offer was part of the original order, the amount will be deducted from the refund amount.

Non-qualified Returns:

Non-qualified and non-conforming returns are not included in Kemyde’s return policy and, if returned, may be refused by our returns department.

Return Procedure:

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 7 business days from the time your product is received.

Inspection Criteria:

  • Products must be in the original manufacturers packaging, and delivered securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the order invoice.
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Shipping:

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Kemyde shall not be responsible for items returned that are lost or damaged in transit.

Important Note:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.


If you change your mind about your order, you can cancel it prior to delivery by emailing enquiries@kemyde.com or calling 01-2930000 to cancel. You will not incur any charges if this is done before delivery.


If you are not satisfied for any reason with goods ordered on kemyde.com, you can return your product personally as long as:

  • You contact Customer Care within 24 hours of delivery
  • You have proof of purchase (order number and invoice).
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories and free gifts received with it.
  • The product must not have been used or installed or had any data inputted.
  • All sealed items must not be opened

Manufacturer’s Fault:

If your product arrives damaged or you were delivered the wrong product, we’re happy to exchange or refund your purchase as long as:

  • You contact care@kemyde.com within 24hrs after delivery
  • You have proof of purchase (order number and invoice).

You have seven days from day of delivery to return your order.
All our products come with the manufacturer’s standard warranty.
All exchanges and refunds will be processed within 7 working days from the date of receipt to Kemyde.

Items not Eligible for Return:

Items returned without original packaging seal and without all accompanying accessories.

Returns Form:

Please ensure you fill the returns form on our website. Alternatively, you can print out and insert this form in your package as this will aid us in responding to your queries faster

Return Logistics:

If you are located in Lagos – please contact our customer service team by emailing enquiries@kemyde.com or calling 01-2930000 to arrange a pick-up. If you are located outside Lagos – you will need to send goods back to Kemyde. Please note that Kemyde shall not be responsible for shipping cost incurred in returning the goods to us. You will need to contact Kemyde before return.

All returns should be addressed to:

kemyde Stores Limited
Return Department
Suite 27, LSDPC Shopping Complex
Opp Women Devt Center
Lagos Nigeria


If you have already paid for the purchase in cash, we will refund the full cost of it by transferring the entire amount to your account. Account Name provided for return must match the Name listed on the order. If the item was paid for by credit or debit card, the funds will be returned only directly to the card which was used for the purchase.

The shipping will be free if return is due to Manufacturer’s Faults or incorrect Delivery. Otherwise, you will need to pay for the cost of shipping goods back to Kemyde. The period of refund will not exceed 7 working days from receipt of returned goods to us and the accompanying documents, if approval of your application for the return of the goods is granted.

All returns, must be made within 7 working days of the delivery date
Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.

All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is ₦2000
Opened software products may not be returned under any circumstances.


Discontinued or end of life products can only be returned for repair. No refunds or exchanges can be made. If a package is returned to Kemyde and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.

Unfortunately Kemyde is not able to offer price protection on products that have already been shipped. Any return of a product that has dropped in price will be processed at the then current price.

Most shipments from Kemyde require a signature at delivery. Returns due to the carrier’s inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.

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