FAQs

Frequently Asked Questions

Currently, we only ship within Nigeria.

Yes, at Kemyde, we want you to be completely satisfied with your purchase. You can both return and exchange items you bought online.

You have a generous 7 days from the date of delivery to return an item. Please check our Return Policy for specific details.

Absolutely, you can exchange items online. During the return process, you’ll have the option to choose an exchange for the same item or a different one, subject to availability. To exchange an item attracts an extra service charge of ₦5,000.

Currently, we only offer online exchanges. However, our online process is designed to be simple and convenient for you.

Tracking your order is easy with Kemyde. Once your order is shipped, you will receive a confirmation email with a tracking number. Log in to your Kemyde account, go to “Order History,” select your order, and click on the provided tracking number. This will redirect you to the shipping carrier’s website, where you can monitor the real-time status of your delivery.

Your satisfaction is our priority. If your order arrives damaged, please contact our customer support team immediately. We will assist you in resolving the issue, whether that involves a replacement, refund, or any necessary steps to ensure your satisfaction.

Returning an item is easy! Simply log in to your Kemyde account, go to your order history, and select the item you want to return. Follow the steps provided to initiate the return process. To exchange an item attracts an extra service charge of ₦5,000.

We accept Paystack payments, payment on delivery and money transfers.

Currently, we only ship within Nigeria.

Payment on delivery is available in Lagos State, Ogun State, Abuja, and Rivers State.

Browse our products, select items, and add them to your cart. Proceed to checkout and follow the steps to place your order.

Yes, you can cancel your order before it’s shipped. Contact our customer support for assistance.

Delivery times may vary, but we aim to deliver within 8 hours to 5 business days within Nigeria.

Shipping costs depend on your location and the weight of the items. Shipping fees will be displayed during checkout

No, payment on delivery is available for select products. You’ll see this option during checkout if it’s applicable.

During checkout, select Paystack as your payment method and follow the on-screen instructions.

You can update your address before your order is shipped. Contact our customer support for assistance.

If you encounter payment issues, please contact our customer support for assistance.

The delivery provider will typically attempt delivery multiple times. After failed attempts, you can arrange for re-delivery or pick up your order at a designated location.

Yes, we frequently offer discounts and promotions. Subscribe to our newsletter to stay updated.

Yes, we prioritize the security of your personal information. Please review our Privacy Policy for details.

Warranties depend on the specific product and vendor. Check the product description for warranty information.

Unfortunately, orders cannot be changed or cancelled once they have been shipped.

You can reach our customer support team through contact@kemyde.com,  01 2930000, or the “Contact Us” page on our website.

Yes, you can order from outside Nigeria and have it shipped to a Nigerian address.

 During checkout, enter the coupon or promo code in the designated field and click “Apply.”

Some vendors may offer bulk discounts. Check the product listings for details.

Contact customer support immediately to resolve the issue.

We are transparent about fees. The total cost, including shipping, will be displayed during checkout.

After receiving your order, you can log in and leave a review on the product page.

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